by Damian » 4th Dec 08, 19:35
I phoned Ticketweb before reading this thread.
Apparently my tickets have recently been despatched but they can't confirm what date... as everyone will know by now that used Ticketweb, the "track order" page doesn't actually say if or when your tickets were sent. Which even See Tickets manages.
As with people above, I was told that they'll arrange box office collection if I don't have them by Tuesday. Do you reckon they'll refund my postage? See Tickets never used to, when it used to happen quite frequently. Despite my asking. E-mails were unanswered, calls led to them saying they'd get their manager to ring me back, which never happened. By which time you'd spent ages (usually over 30 minutes) on the phonelines that generate cash for them.
In the worst instance, See overcharged us all, to the extent that (some of you may remember) we got the Guardian newspaper involved and they specifically mentioned the Wildhearts gigs in the paper (in their consumer column) and said that See told us to contact them to get our partial refunds. I wrote to them and the full response was "as previously advised, you are not entitled to a refund".
All of this previous fun led me to use Ticketweb instead where I could. And here we are.
(Obviously I'd use the local box office if I actually lived locally)
guess they got there in the end!